Ms Maggie Clifton, MA, MCMI, Investigations Manager. 

Maggie has managed and contributed to a number of Independent Investigation Panels and to the review and audit of internal and independent SUI/SI investigation reports. She trained and worked as social scientist, specialising in qualitative research including interviewing, documentary and transcript analysis and report-writing, in health and social policy related areas. She is also a qualified general manager with extensive experience in the voluntary sector of managing services for homeless people and for people with long-term mental health problems, including supported housing, working together with the local authority and housing associations. She is currently an independent research and management consultant, specialising in quality assurance, mental health service development, and training and development for managers. As an independent management consultant she has worked on projects for the Department of Health, Royal College of Nursing, Primary Care Trusts, Universities of Liverpool and Lancaster.  She is currently a Senior Associate and Investigations Manager for Caring Solutions UK Ltd and Director of Quality Assurance for The Development Partnership and British School of Coaching.  She is trained in advanced investigation skills and in the use of the European Foundation for Quality Management Excellence Model. 

Maggie has managed and contributed to a number of Independent Investigation Panels and to the review and audit of internal and independent Serious Incident investigation reports. She trained and worked as social scientist, specialising in qualitative research including interviewing, documentary and transcript analysis and report-writing, in health and social policy related areas. She is also a qualified general manager with extensive experience in the voluntary sector of managing services for homeless people and for people with long-term mental health problems.

She is currently an independent research and management consultant, specialising in quality assurance, mental health service development, and training and development for managers. As an independent management consultant, she has worked on projects for the Department of Health, Royal College of Nursing, Primary Care Trusts, Universities of Liverpool and Lancaster. She is currently a Senior Associate and Investigations Manager for Caring Solutions UK Ltd, was Director of Quality Assurance for The Development Partnership and British School of Coaching from 2006 to 2018 and currently leads on supporting and mentoring new Faculty members in assessing assignments.

She is trained in advanced investigation skills and has extensive experience of investigating complaints and in governance. She is also trained in the use of the European Foundation for Quality Management Excellence Model.

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